Privacy policy

What we collect

About you: your email address, your optional reference, your IP address and browser details and your order history. Your card details go directly to Stripe; we never see or store them.

About the vehicle you search: the VIN you enter and the registration and NEVDIS details the PPSR returns for it. Some of this can be personal information about other people, such as the secured party or the vehicle’s owner.

Why we collect it

To run the search you ordered, take payment and send you a receipt, give you the search certificate, keep the records the Personal Property Securities Act 2009 (Cth) and our PPSR account terms expect us to hold, detect misuse and fraud, and respond to your questions.

Who we share it with

• AFSA / the PPSR receives the VIN you enter in order to run the search. The search is recorded against our PPSR account and the PPSR queries NEVDIS for vehicle details.
• Stripe processes your payment and receives your email address for the receipt.
• Our hosting and email providers store data on our behalf, some of it outside Australia.
• Regulators, courts and law enforcement where the law requires it or where a search is suspected of being unauthorised.

We do not sell personal information.

How long we keep it

We keep order records, including the search details, results and certificates, for seven years so that we can demonstrate the basis for each search and meet our tax obligations. You can ask us to delete your contact details earlier, but we will retain the search record where the law requires it.

Security

Data is encrypted in transit and stored in access-controlled systems. Result pages and certificates are only reachable through the private link we give you; do not share it.

Your rights

You can ask for access to, or correction of, the personal information we hold about you by contacting us. If you are unhappy with our response you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). We cannot correct PPSR or NEVDIS data; contact the secured party, AFSA or the road transport authority.

Contact

VinClear